What was needed?
A turnaround of delivery performance for secure voice and network services, and restoration in the confidence that the project portfolio will deliver required benefits.
What was done?
The damaged stakeholder relationships where gradually re-built using humility, team building and successful implementations. From the improving trust, larger programmes and projects were awarded.
What was the outcome?
Client confidence was restored, service and project performance became excellent, leading to the client re-signing the delivery contract.
#delivery-excellence #trusted-advisor #contract-management #programme-management #service-operations #